Hey, Watch Your Language!
Author: Jan Noyes

Did you know that tone of voice and non-verbal
language are more important than words in conveying
meaning in communication? We spend so much time
figuring out what we’re going to say that we often
forget that our facial expressions, gestures and
voice tones are speaking volumes.

You can say, “French fries,” enthusiastically,
angrily or disgustingly and have those words convey
very different meanings. Accompanying gestures add
even more meaning to your words.

A good vocabulary and using correct language
patterns are important to communication, but
learning how to use your body and your voice with
your chosen words make your communication even
more effective and meaningful.

Establishing rapport with others is necessary
for trust, cooperation and effective communication.
To get the results you want from our interactions,
you must have rapport.

You need to be aware of more than the words you use.
Are your lips saying one thing, and your voice and
gestures saying another? If so, people will trust
your body language and voice tone over your words.
All three must be congruent for your words to be
trusted.

Being congruent is only one part of being an
effective communicator. The way you carry yourself,
the gestures you make, your facial expressions, your
eye contact, the sound of your voice—all determine
how effectively you communicate, establish rapport
and get the outcomes you want.






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Jan Noyes, RScP, is a teacher, trainer and author. Jan is a certified in Accelerated Learning and master certified in Neurolinguistics. She has authored two ebooks, "Hey, Watch Your Language!" and "How to Create and Present Great Workshops". Website: http://www.howto4u.com

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Dealing with pink elephants: Confronting another person
Author: Judy Tso, MAA

Aha Solutions Unlimited

There is a pink elephant between you and another person. You know what I mean. There is something left unsaid. There is some issue hanging in the air. It is like there's a big pink elephant hanging in the space between you and the other person. Perhaps the other person criticized you unfairly. Perhaps you hurt the other person's feelings. Perhaps there is a misunderstanding that needs clearing up. Perhaps you need to tell the other person something important. Perhaps there is a disagreement that needs to be addressed. The pink elephant is in the way of your relationship and of moving forward.

You know you should confront the other person about it, speak about it, get it out of the way. But right now you are avoiding the encounter.

First let me assure you that avoidance is very common and very human. It seems scary, uncomfortable, possibly painful. However, when there is pink elephant in the room, it actually takes so much more energy to avoid the elephant than to acknowledge the presence of the animal, discuss it and make the elephant disappear.

Pink Elephant Principles



When you ignore or avoid the pink elephant, the animal gets bigger and bigger and heavier and heavier. It starts to feel like a weight.


It takes more emotional and physical energy to avoid the pink elephant than to deal with it.


The length of time spent dealing with the pink elephant is much briefer than the time spent avoiding it.


After you speak about the pink elephant, you will feel relief. You will feel lighter.


Afterwards, you will feel closer; you will strengthen the relationship. You can even achieve greater intimacy. I know it's hard to believe but its true.



So how do you confront a person?

First of all, let me clarify what confrontation is not. It is not yelling and screaming matches or histrionics. It is meeting with someone face to face.

Tell the person that you want to speak to them privately.

Its best to confront a person in a private space where you will not be overheard by others in case someone may feel embarrassed. Close the door of the office or step into an empty conference room.

Once you are in the room, speak your truth honestly and directly. Have a conversation until you feel the elephant dissipate. Be open.


Special tips on people who are difficult to confront:

It can be hard to confront someone who has more power than you like a supervisor. You may feel you might jeopardize your standing with your boss. However the fear is bigger than the reality. Supervisors respect people who stand up for themselves. By naming the pink elephant, you will demonstrate a number of positive attributes:


You will show you have backbone and are not easily pushed around

You will show courage and maturity

If you are confronting on an important matter, you will show that you stand up for your convictions and have ethics.

You will show an ability to deal with people effectively and that you have leadership potential.

Use good judgment.
In rare cases, you may be dealing with an unreasonable, vindictive or dangerous person. If that is the case, consider what the consequences might be for confronting. In the vast majority of situations, confronting and clearing the issue will be advantageous to you and will not be harmful.

Finally, sometimes in serious situations, take Enron for example, you are forced to confront because you either can't live with yourself or if you don't, you may be hauled off to jail for failing to blow the whistle. In this situation, it is riskier to stay quiet than to speak up.


Confronting a good friend or spouse

Sometimes confronting a peer or someone you are very close to feels more difficult than confronting someone who outranks you. Here you are afraid to hurt feelings or harm the relationship or have your own feelings hurt. It feels vulnerable. But here you have the greatest chance to establish greater intimacy after you bring up and deal with the topic or issue.

You will have demonstrated your ability to convey your feelings, to speak your truth and to be honest and open. You will clear away issues that are in your way and you will create a space for greater intimacy.


So to review, it pays to name and deal with the pink elephant and it pays to do it soon. If you need to confront someone, gather up your courage, approach the person, get them into a private room and discuss the ten ton pink elephant. I promise you, when you are done you will feel tons lighter!


Email Judy at judytso@ahasolutions.org or visit www.ahasolutions.org
” 2002 Judy Tso Aha Solutions Unlimited






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Judy Tso, MAA is an anthropologist, trainer, consultant and speaker and the founder of Aha Solutions Unlimited, a firm devoted to Solutions for Growth and Change. As a multi-disciplinary thinker, Judy has sought to combine knowledge from the fields of anthropology, business, creative problem solving, acting and coaching in order to help human beings discover their full potential.

She holds a Master’s Degree in Applied Anthropology from the University of Maryland College Park and Bachelors degree in Economics from the Wharton School. She is trained in the Coaches Training Institute model of coaching and leadership and is walking the Shambhala path. www.ahasolutions.org


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